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Owned and operated by Vectron Technologies LLC, we are happy to assist with any questions about our saunas, sunrooms, cold plunges, and more.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like saunas, sunrooms, and office pods may include coordinated delivery scheduling.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door. If you have any trouble locating your tracking details, our support team is happy to help.
What is your return policy?
We offer 30-Day Returns on eligible items. Since many of our products are large wellness installations, please review our Return Policy page for specific details on eligibility, condition requirements, and the return process.
Can I exchange a product for a different model?
We understand that choosing the right sauna, cold plunge, or sunroom is a big decision. If you need to explore an exchange, contact our team within the return window and we will walk you through available options based on your needs.
What materials are used in your saunas and outdoor products?
Our saunas, steam rooms, and outdoor spas are built with premium-grade wood, tempered glass, and weather-resistant components designed for long-term outdoor and indoor use. Each product page includes detailed material specifications so you can make an informed choice.
How do I decide between an infrared sauna and a steam sauna?
Infrared saunas use radiant heat panels that warm the body directly at lower ambient temperatures, while steam saunas generate humid heat throughout the cabin. Your preference may depend on the type of heat experience you enjoy and the space you have available. Our team can help you compare models.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our team aims to answer every inquiry within one business day so your project stays on track.
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Premium Quality
Every sauna, sunroom, and cold plunge is built with carefully selected materials for lasting performance.
30-Day Returns
Shop with confidence knowing eligible purchases are backed by our return policy.
